Terms of Service
Terms of Service
Last Updated: September 24, 2026
Welcome to Elevated Elderberry.
These Terms of Service (“Terms”) govern your access to and use of elevatedelderberry.com and your purchases and interactions with Elevated Elderberry LLC, a Colorado limited liability company (“Elevated Elderberry,” “we,” “us,” or “our”).
These Terms apply to our website, online store, subscriptions, digital products, promotions, rewards and referral programs, affiliate programs, local pickup or delivery where offered, and other services that link to these Terms.
By accessing our website, creating an account, placing an order, enrolling in a subscription, purchasing a digital product, or otherwise using our services, you agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our website or services.
1. ABOUT ELEVATED ELDERBERRY
Elevated Elderberry LLC is a Colorado-based small business offering elderberry products, Fire Cider, concentrates, related food and wellness products, accessories, digital products, and other goods.
Our product selection, ingredients, sizes, pricing, availability, promotions, and services may change from time to time.
2. ELIGIBILITY
You must be legally capable of entering into a binding agreement to make a purchase, establish an account, or enroll in a recurring subscription through our website.
If you make a purchase on behalf of another person, business, or organization, you represent that you have authority to do so.
Parents and legal guardians are responsible for purchases made for or on behalf of minors.
3. PRODUCT INFORMATION
We work hard to provide accurate product descriptions, photographs, ingredients, serving information, storage instructions, pricing, and availability.
However, because many of our products contain agricultural and naturally occurring ingredients, products may vary slightly from batch to batch in:
Color
Flavor
Aroma
Texture
Thickness or consistency
Natural sediment
Appearance
These natural variations do not necessarily mean a product is defective.
Product photographs are provided for reference. Packaging, labels, containers, ingredient sourcing, or appearance may change without prior notice.
Always review the label on the product you actually receive before consuming or using it.
4. INGREDIENTS, ALLERGIES & SENSITIVITIES
Customers are responsible for reviewing product ingredients before purchasing or consuming our products.
Our products may contain or be made with ingredients including, depending on the product:
Honey
Elderberry
Other berries and fruits
Apple cider vinegar
Herbs
Spices
Peppers
Mushrooms
Citrus
Garlic
Ginger
Turmeric
Horseradish
Other food or botanical ingredients
Ingredient lists vary by product.
If you or the person using a product has a food allergy, sensitivity, medical condition, or concern regarding an ingredient, please review the product label carefully and consult an appropriate healthcare professional when necessary.
Products containing honey should not be given to children under 12 months of age.
If you have a question about a particular product's current ingredients, contact us before using the product.
5. HEALTH & MEDICAL INFORMATION
Content provided by Elevated Elderberry — including website content, product descriptions, blog posts, social media posts, emails, printed materials, recipes, educational materials, videos, conversations, or other communications — is provided for general informational and educational purposes.
It is not intended to serve as medical advice, diagnosis, or treatment.
Our products are not offered as substitutes for professional medical care.
If you are pregnant, nursing, taking medication, managing a medical condition, have known allergies, or are considering giving an herbal product to a child, consult an appropriate qualified healthcare professional when needed.
Individual responses to foods, herbs, and botanical ingredients can vary.
Do not delay seeking professional medical care because of information provided by Elevated Elderberry.
6. PRODUCT CLAIMS
We do not represent our food or wellness products as drugs or as treatments for disease.
Any statements concerning the traditional use, nutritional properties, ingredients, or general wellness-related characteristics of a product should be understood in the context in which they are presented.
Nothing on our website should be interpreted as a promise that a product will diagnose, treat, cure, or prevent a disease.
Results and experiences may vary between individuals.
7. ORDERS
When you submit an order, you are making an offer to purchase the products in that order.
Receiving an order confirmation does not necessarily mean that we have accepted or completed the order.
We reserve the right, where permitted by law, to decline, limit, cancel, or refund an order for reasons including:
Product unavailability
Inventory errors
Pricing errors
Website errors
Payment problems
Suspected fraud
Suspected unauthorized payment
Misuse of discounts or promotions
Improper use of local-pickup or shipping codes
Incorrect or incomplete customer information
Shipping restrictions
Quantity limitations
Circumstances that make fulfillment impracticable
If we cancel an order after payment has been collected, we will issue an appropriate refund for the cancelled portion.
8. PRICING
All prices are shown in U.S. dollars unless otherwise stated.
Prices may change at any time.
A future price change will not retroactively change the price of a completed one-time purchase.
If we discover an obvious pricing, typographical, or listing error before fulfillment, we may cancel the affected order and refund the amount paid.
Applicable shipping costs, taxes, or other disclosed charges may be added during checkout.
9. PAYMENT
By providing payment information, you represent that:
The information is accurate;
You are authorized to use the payment method; and
You authorize the applicable charges associated with your purchase.
Payments may be processed by third-party payment providers.
We do not control the policies, authorization decisions, processing times, or security systems of independent payment providers.
10. AFTERPAY & OTHER THIRD-PARTY PAYMENT SERVICES
We may offer third-party payment or financing services, including services such as Afterpay.
These services are provided by independent companies and are subject to their own:
Eligibility requirements
Payment schedules
Terms
Privacy policies
Fees, where applicable
Approval decisions
Dispute procedures
Elevated Elderberry does not determine whether you qualify for a third-party financing or installment-payment service.
Using a third-party payment service does not change our product, shipping, return, subscription, or cancellation policies except where required by law or by the applicable payment provider.
SUBSCRIPTIONS
11. SUBSCRIBE & SAVE
Certain products may be available through our Subscribe & Save program.
When you select a subscription option, you are purchasing an automatically renewing recurring order.
Available subscription frequencies, products, prices, and discounts are displayed before purchase.
Current subscription frequencies may include options such as:
Every two weeks
Monthly
Every two months
Available subscription options may change in the future.
12. AUTOMATIC RENEWAL
By enrolling in a recurring subscription, you authorize Elevated Elderberry and our payment provider to automatically charge your selected payment method for each recurring order until the subscription is cancelled.
Before you enroll, we will disclose applicable subscription terms, including:
That the subscription automatically renews or continues;
The amount or manner in which recurring charges are determined;
The frequency of recurring orders;
Our cancellation policy;
Any minimum purchase obligation, if applicable; and
Other material subscription terms required by applicable law.
Unless a minimum commitment is clearly disclosed before purchase, Elevated Elderberry subscriptions do not require you to remain subscribed for a specific number of renewal periods.
13. SUBSCRIPTION CONFIRMATION
After enrollment, we or our ecommerce/subscription provider may send you a confirmation or acknowledgment containing information about:
Your subscription;
Recurring charges;
Renewal frequency;
Cancellation policy; and
How to manage or cancel the subscription.
Please retain this information for your records.
14. SUBSCRIPTION BILLING
Recurring charges are processed according to your selected subscription frequency.
For example:
An every-two-week subscription generally renews approximately every 14 days.
A monthly subscription generally renews on or around the corresponding date each month.
An every-two-month subscription generally renews on or around the corresponding date every other month.
Dates may occasionally vary because of weekends, payment processing, calendar differences, product availability, account changes, or other operational circumstances.
Applicable shipping and taxes may be charged with each recurring order unless otherwise stated.
15. SUBSCRIPTION DISCOUNTS
Subscription discounts apply only while an eligible subscription remains active and only to eligible products.
Discount percentages, eligible products, or subscription offers may change for future enrollments.
If a material change affects an existing subscription, we will provide notice when required by applicable law.
Subscription discounts generally do not include shipping unless expressly stated.
16. SKIPPING, PAUSING OR MODIFYING A SUBSCRIPTION
Where supported by our subscription platform, customers may be able to:
Skip an upcoming order;
Pause a subscription;
Change eligible products;
Change quantity;
Change frequency;
Update payment information; or
Update shipping information.
Changes must generally be completed before an upcoming recurring order has been processed.
Once a recurring order has been processed or entered fulfillment, we cannot guarantee that changes can be applied to that order.
17. CANCELLING A SUBSCRIPTION
You may cancel a subscription before a future renewal.
For subscriptions entered into online, an online cancellation method will be made available as required by applicable law.
Depending on the system being used, you may be required to sign into or authenticate your account to confirm that you are authorized to modify the subscription.
You may also contact us at:
support@elevatedelderberry.com
for assistance with your account or subscription.
Cancellation stops future subscription renewals. It does not necessarily cancel a recurring order that has already processed or entered fulfillment.
We will not intentionally create unnecessary barriers to cancellation.
18. SUBSCRIPTION RENEWAL NOTICES
We may provide renewal or continuation notices by email, text message, account notification, physical mail, or another legally permitted communication method.
For Colorado consumers, renewal notices will be provided when required by Colorado automatic-renewal law.
For recurring terms shorter than 12 months, applicable Colorado law generally requires a notice before the renewal that would extend the subscription beyond a continuous 12-month period and before subsequent annual continuation points.
19. CHANGES TO SUBSCRIPTION TERMS
If we make a material change to an existing automatically renewing subscription, we will provide notice of the change and cancellation information as required by applicable law.
Continued use of a subscription after a properly disclosed change may constitute acceptance of the revised terms to the extent permitted by law.
SHIPPING, DELIVERY & PICKUP
20. SHIPPING
We ship to locations shown as eligible during checkout.
Shipping methods, costs, carriers, and free-shipping thresholds may change.
Any estimated shipping or delivery date is an estimate unless expressly stated otherwise.
We will make reasonable efforts to ship an order within the timeframe communicated to you.
If we cannot ship an internet order within the promised timeframe, or within the timeframe required by applicable law where no timeframe was provided, we will provide the options required by applicable law.
21. SHIPPING DELAYS
Delays can occur because of:
Weather
Carrier disruptions
High order volume
Holidays
Supply interruptions
Incorrect addresses
Natural disasters
Transportation disruptions
Events beyond our reasonable control
Where federal law requires customer consent to a shipping delay, we will provide the customer an opportunity to agree to the delay or cancel the affected order for a refund.
22. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting an order.
If you discover an error, contact us as quickly as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Costs arising from an incorrect address, customer-requested rerouting, refusal of delivery, or other customer-provided information may be the customer's responsibility where permitted by law.
23. LOST, MISSING OR MISDELIVERED PACKAGES
If a package appears to be lost or missing, please contact us.
Depending on the carrier and shipment, there may be a waiting period before a package is considered lost.
We may ask the recipient to:
Contact the local carrier or post office;
Confirm the shipping address;
Check parcel lockers or other delivery locations;
Check with household members or neighbors;
Provide requested information;
Participate in a carrier investigation; or
File or assist with an applicable carrier or insurance claim.
Carrier tracking may sometimes show where a package was scanned or delivered.
Any carrier investigation, insurance process, or waiting period does not eliminate rights that cannot legally be waived.
24. DAMAGED SHIPMENTS
If an order arrives damaged, please contact:
support@elevatedelderberry.com
as soon as possible, preferably within 24 hours of delivery.
Please provide:
Your order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the packaging; and
Photographs of the shipping label when requested.
Please keep the product and packaging until we tell you whether they are needed for a carrier or insurance claim.
Qualifying damaged products may be replaced or refunded according to the circumstances and applicable law.
25. INCORRECT PRODUCTS
If we send an incorrect product, contact us promptly.
We may ask you to keep the product unopened while we determine whether it needs to be returned.
If we require the incorrect product to be returned because of our error, we will provide appropriate return instructions and, when applicable, a prepaid return label.
26. LOCAL PICKUP
Approved local pickup may be available for certain orders.
Any discount code specifically intended to remove shipping charges for local pickup — including a code such as SUBSCRIBERPICKUP — may only be used when the customer actually intends to pick up the order.
Local pickup orders must be collected according to the instructions provided by Elevated Elderberry.
Improper use of a local-pickup code on an order that requires shipping may result in:
A request for the applicable shipping charge; or
Cancellation and refund of the order.
27. LOCAL DELIVERY
We may occasionally offer local delivery within designated service areas.
Availability, minimum purchase amounts, delivery areas, delivery fees, and scheduling requirements may change.
An order is not eligible for local delivery unless the option is offered or approved by Elevated Elderberry.
RETURNS & REFUNDS
28. FOOD & CONSUMABLE PRODUCTS
Because many Elevated Elderberry products are food or consumable products, opened products generally cannot be returned for reasons such as:
Change of mind;
Taste preference;
Failure to use the product;
Personal preference; or
A customer's decision that they no longer want the item.
This policy does not limit rights relating to products that are damaged, incorrect, defective, unsafe, or otherwise subject to rights that cannot legally be waived.
29. UNOPENED RETURNS
Unwanted physical products may be eligible for return when:
The product remains unopened;
The original seal, when applicable, remains intact;
The product is in resalable condition; and
The return is requested within the timeframe stated in our current return policy.
Unless the return resulted from our error or applicable law requires otherwise, the customer is responsible for return shipping.
Approved refunds are generally issued after the returned product is received and inspected.
Original shipping charges may be nonrefundable except where required by law or where the return resulted from our error.
30. REFUNDS
Approved refunds will ordinarily be returned to the original payment method when possible.
Processing times after we issue a refund are controlled in part by banks, card networks, payment providers, or financing companies.
Store credit may be offered where appropriate, but we will not substitute store credit where applicable law requires a monetary refund.
PROMOTIONS, REWARDS & GIFT CARDS
31. PROMOTIONS & DISCOUNT CODES
Promotional offers may include specific:
Start and end dates;
Product requirements;
Minimum purchases;
Customer eligibility rules;
Redemption limits;
Exclusions; or
Other conditions.
Unless otherwise stated:
Offers cannot be combined;
Discounts cannot be applied retroactively;
Promotional codes have no cash value;
Only one promotional code may be used per qualifying purchase; and
Orders involving misuse, duplication, manipulation, or unauthorized use of a promotion may be cancelled.
We may correct promotional errors and modify or discontinue future promotional offers.
32. PAY-WHAT-YOU-CAN OR COMMUNITY PROGRAMS
From time to time, Elevated Elderberry may offer limited community-support pricing, pay-what-you-can products, hardship programs, or similar programs.
Such programs may have quantity limits, eligibility requirements, availability restrictions, or redemption limits.
They are offered subject to available inventory and may be modified or discontinued for future transactions.
Abuse or circumvention of program limits may result in cancellation of an order or loss of future eligibility.
33. GIFT CARDS & STORE CREDIT
Gift cards, promotional credits, referral credits, or store credits may be subject to different rules depending on how they were obtained.
Purchased gift cards will be handled in accordance with applicable law.
Promotional credits issued without payment may have eligibility rules or expiration dates when legally permitted.
Gift cards and credits:
Are not redeemable for cash except where required by law;
May not be resold without permission;
May be subject to fraud review; and
Must be used through an accepted Elevated Elderberry purchase channel.
34. REWARDS PROGRAM
If we offer a rewards or loyalty program, the current program rules will govern the earning and redemption of points or rewards.
Rewards may:
Have redemption thresholds;
Apply only to qualifying purchases;
Be limited to a customer account;
Be nontransferable;
Have no independent cash value; and
Be subject to program-specific terms.
We may modify or discontinue a rewards program prospectively, subject to applicable law and any obligations relating to rewards already earned.
35. REFERRAL PROGRAM
Referral offers may provide benefits to both an existing customer and a referred customer.
Referral rewards are intended for genuine referrals.
We may reject or reverse rewards associated with:
Self-referrals;
Duplicate accounts;
Fraudulent transactions;
Cancelled or refunded qualifying purchases;
Automated or mass distribution inconsistent with program rules; or
Other misuse of the program.
Current referral amounts and requirements will be displayed with the applicable offer.
36. AFFILIATE PROGRAM
Approved affiliates may earn commissions according to the terms of our affiliate program.
Affiliate participation does not create:
An employment relationship;
Partnership;
Franchise;
Joint venture;
Agency relationship; or
Authority to legally bind Elevated Elderberry.
Affiliates are responsible for complying with applicable advertising, endorsement, disclosure, tax, and other legal requirements.
Additional affiliate terms may apply.
DIGITAL CONTENT & WEBSITE USE
37. DIGITAL PRODUCTS
We may sell or provide:
Printable materials;
Guides;
Checklists;
Trackers;
Recipes;
Educational resources; or
Other digital content.
Unless otherwise stated, digital products are licensed for personal use only.
Purchasing a digital product does not transfer copyright or ownership of the underlying material.
You may not reproduce, resell, redistribute, upload, publish, share commercially, or create derivative products for resale from our digital products unless we expressly give written permission.
Because digital products can generally be accessed immediately, digital purchases may be nonrefundable once delivered or accessed except where required by law or where a product is materially defective.
38. INTELLECTUAL PROPERTY
The Elevated Elderberry name, logos, branding, original photographs, graphics, packaging artwork, website content, written materials, digital products, recipes or formulations to the extent protectable by law, educational materials, videos, and other original content are owned by or licensed to Elevated Elderberry.
Nothing in these Terms transfers ownership of our intellectual property to you.
Except as permitted by law, our content may not be copied, reproduced, republished, sold, distributed, exploited commercially, or used to create competing materials without permission.
39. CUSTOMER REVIEWS, PHOTOS & USER CONTENT
We love seeing customers enjoy Elevated Elderberry.
If you voluntarily submit a review, testimonial, photograph, video, comment, recipe, social post, or other content directly to us, you represent that you have the right to provide it.
If you expressly authorize us to use or repost your content, you grant Elevated Elderberry a non-exclusive, royalty-free license to use the authorized content for reasonable business, website, social media, advertising, and promotional purposes.
We will not knowingly claim that customer-created content was created by Elevated Elderberry.
We may remove or decline to publish content that is fraudulent, unlawful, abusive, unrelated, misleading, infringing, or otherwise inappropriate.
40. TESTIMONIALS
Customer reviews and testimonials describe individual experiences.
They should not be interpreted as:
Guaranteed outcomes;
Medical claims;
Scientific proof of a result; or
A promise that another customer will experience the same result.
Experiences vary.
41. PROHIBITED WEBSITE USE
You may not use our website or services to:
Commit fraud;
Make unauthorized purchases;
Attempt unauthorized access to accounts or systems;
Introduce malware or malicious code;
Interfere with website operation;
Circumvent security measures;
Scrape or harvest information abusively;
Impersonate another person;
Infringe intellectual-property rights;
Misuse discounts, referrals, rewards, subscriptions, or promotions;
Submit knowingly false information; or
Engage in unlawful activity.
We may restrict or terminate access where reasonably necessary to protect our customers, systems, business, or legal rights.
42. THIRD-PARTY LINKS & SERVICES
Our website may link to or integrate with third-party services, including:
Payment processors;
Buy-now-pay-later services;
Shipping carriers;
Social media platforms;
Email or SMS providers;
Review platforms;
Analytics providers; and
Other websites.
Those services are controlled by their respective operators and may have separate terms and privacy policies.
Elevated Elderberry is not responsible for third-party websites, content, security practices, or services that we do not control.
43. EMAIL & MARKETING COMMUNICATIONS
If you opt in to marketing communications, we may send promotional emails or text messages according to the consent you provided.
Marketing communications are optional and are not required to make a purchase.
You may unsubscribe from marketing emails using the unsubscribe link contained in the email.
SMS communications are additionally governed by the SMS/Text Message Terms contained in these Terms of Service.
Transactional communications necessary to complete an order, manage a subscription, provide shipping information, address a payment issue, or respond to a customer-service request may still be sent when permitted by law.
44. SMS/TEXT MESSAGE TERMS
By voluntarily opting in to receive SMS or text messages from Elevated Elderberry, you agree to receive recurring text messages from us at the mobile number you provide.
Messages may include:
Promotional offers and discounts
Product launches and restock announcements
Farmers market and event information
Subscription-related communications
Customer service messages
Other Elevated Elderberry updates you have agreed to receive
Consent is not a condition of purchasing any product or service.
Message frequency may vary.
Message and data rates may apply.
You are responsible for ensuring that the mobile number you provide is accurate and belongs to you or that you are authorized to use it.
Opting Out
You may stop receiving marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a message from us.
After opting out, you may receive a final confirmation message confirming that you have been unsubscribed.
Help
If you need assistance with our SMS program, follow the instructions provided in the text message or contact us at:
support@elevatedelderberry.com
Mobile Information
Your mobile phone number and SMS opt-in information will be handled according to our Privacy Policy.
We do not sell, rent, or share SMS opt-in information with unauthorized third parties for their own marketing or promotional purposes.
We may provide information to service providers, including Squarespace and its SMS providers, when necessary to operate and deliver our text messaging program.
Changes to SMS Messaging
We may modify, suspend, or discontinue our SMS messaging program at any time.
If changes materially affect your rights or the terms under which you agreed to receive recurring messages, we will provide notice when required by applicable law.
45. PRIVACY
Our collection and use of personal information is described in our Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference where applicable.
WARRANTIES & LIABILITY
46. WEBSITE AVAILABILITY
We make reasonable efforts to maintain our website and online store, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
Maintenance;
Technical problems;
Third-party outages;
Security concerns;
System updates; or
Circumstances outside our reasonable control.
47. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
Except for warranties that cannot legally be excluded, we do not make additional warranties regarding uninterrupted website access, suitability for a particular person's individual health needs, or specific personal results from use of a product.
Nothing in these Terms eliminates warranties or consumer rights that cannot legally be waived.
48. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Elevated Elderberry will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.
Any limitation of liability applies only to the extent permitted by applicable law.
Nothing in these Terms limits liability that legally cannot be limited or excluded.
49. CUSTOMER RESPONSIBILITY
Customers are responsible for:
Following storage instructions;
Following usage or serving instructions;
Reviewing ingredients;
Considering known allergies and sensitivities;
Keeping refrigerated products refrigerated when required;
Not using products after spoilage or when unsafe to consume;
Keeping products away from children where appropriate; and
Seeking professional medical advice when warranted.
Elevated Elderberry is not responsible for harm caused by intentional misuse, improper storage after delivery, use contrary to product instructions, or consumption despite a known allergy, except where liability cannot legally be excluded.
50. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Elevated Elderberry harmless from third-party claims arising directly from your unlawful misuse of our website, violation of these Terms, infringement of another person's rights, or fraudulent activity.
This section does not require a consumer to indemnify Elevated Elderberry for Elevated Elderberry's own unlawful conduct, negligence where liability cannot be waived, or other liability that cannot legally be shifted.
GENERAL TERMS
51. GOVERNING LAW
These Terms are governed by the laws of the State of Colorado and applicable federal law, without regard to conflict-of-law principles.
However, nothing in these Terms removes consumer rights or protections that apply to you under laws that cannot legally be waived based on where you live.
52. DISPUTES
If you have a problem with an order or our services, we encourage you to contact us first so we have an opportunity to resolve the issue.
Contact:
support@elevatedelderberry.com
Nothing in this section prevents either party from exercising legal rights or remedies available under applicable law.
53. NO WAIVER
If Elevated Elderberry does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it.
54. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
55. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any additional terms presented for a particular promotion, subscription, affiliate program, digital product, or service, form the agreement governing your use of the applicable Elevated Elderberry services.
Product-specific or promotion-specific terms control where they expressly differ from these general Terms.
56. CHANGES TO THESE TERMS
We may update these Terms as our business, products, website, services, policies, or legal obligations change.
The Last Updated date at the top of this page identifies the most recent revision.
Changes generally apply prospectively.
If a change materially affects an existing subscription or other ongoing consumer agreement, we will provide additional notice when required by law.
57. CONTACT US
Questions about these Terms, an order, a subscription, or our policies can be sent to:
Elevated Elderberry LLC
PO BOX 825, Castle Rock Colorado, 80104 United States
Email: support@elevatedelderberry.com
Website: elevatedelderberry.com