Privacy policy.

Privacy Policy

Effective Date: September 21, 2026

At Elevated Elderberry LLC (“Elevated Elderberry,” “we,” “us,” or “our”), we value your trust. This Privacy Policy explains what information we may collect when you visit elevatedelderberry.com, place an order, join a subscription, sign up for emails or text messages, participate in our rewards or referral programs, contact us, or otherwise interact with our business.

By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

Contact information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order and transaction information

  • Products purchased

  • Order history

  • Subscription selections

  • Discounts, rewards, referral credits, or promotional codes used

  • Shipping and fulfillment information

Payment information

Payments are processed through third-party payment processors. We generally do not directly store complete credit or debit card numbers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Account and subscription information

If you create an account or enroll in Subscribe & Save, we may collect information necessary to manage your account, subscription frequency, recurring orders, billing, skips, pauses, cancellations, and customer service requests.

Communications

We may keep records of messages you send to us through email, website forms, social media, customer support, or other communication methods.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Referring website

  • Approximate location

  • Website interactions

  • Cookie or similar technology identifiers

This information may be collected by us or by service providers that help operate, analyze, secure, or improve our website.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Deliver or ship products

  • Manage subscriptions

  • Arrange approved local pickup

  • Communicate about orders or customer service issues

  • Provide refunds, replacements, or returns when applicable

  • Manage rewards, referral, affiliate, or promotional programs

  • Send marketing emails or text messages when you have chosen to receive them

  • Prevent fraud or unauthorized activity

  • Improve our website, products, services, and customer experience

  • Analyze website traffic and performance

  • Maintain business records

  • Comply with legal obligations

  • Protect Elevated Elderberry, our customers, and others

EMAIL AND TEXT MARKETING

If you sign up to receive promotional emails or text messages, we may send you information about products, restocks, farmers markets, promotions, new releases, recipes, subscriptions, or other Elevated Elderberry news.

You may unsubscribe from marketing emails using the unsubscribe link contained in an email.

If we offer SMS/text marketing, you may opt out according to the instructions included in the messages, such as replying STOP where applicable.

Consent to receive marketing communications is not required to make a purchase.

Transactional messages relating to an order, payment, subscription, delivery, pickup, or customer service matter may still be sent when necessary.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

  • Keep the website functioning

  • Remember preferences

  • Understand website traffic

  • Measure marketing performance

  • Improve the shopping experience

  • Detect fraud or security issues

Your browser may allow you to block or delete certain cookies. Doing so may affect the functionality of portions of the website.

Where required by applicable law, additional cookie controls or opt-out choices may be provided.

HOW WE SHARE INFORMATION

We may share information with companies that help us operate Elevated Elderberry, including providers involved with:

  • Website hosting

  • Ecommerce services

  • Payment processing

  • Subscription management

  • Order fulfillment

  • Shipping

  • Email or text communication

  • Analytics

  • Advertising

  • Customer support

  • Fraud prevention

  • Accounting, legal, or professional services

These providers may receive information necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect our rights, investigate fraud, enforce our policies, or protect the safety of our customers or others.

If Elevated Elderberry is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction.

SALE AND TARGETED ADVERTISING

Elevated Elderberry does not exchange customer personal information for money as part of our ordinary business operations.

Certain website analytics, advertising, cookie, or marketing activities may nevertheless be considered a “sale,” “sharing,” or processing for targeted advertising under some state privacy laws.

Where applicable law gives you the right to opt out of these activities, we will honor qualifying requests as required by law.

YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to Elevated Elderberry, you may have rights relating to your personal information, which can include the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of certain uses of personal information

  • Withdraw consent where processing is based on consent

  • Appeal certain decisions regarding a privacy request

Not every right applies in every circumstance.

To submit a privacy request, contact:

support@elevatedelderberry.com

We may need to verify your identity before completing a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

COLORADO RESIDENTS

Colorado residents may have additional rights under the Colorado Privacy Act when the law applies to the business and the particular processing activity.

Those rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sale of personal data, or certain profiling activities.

Requests may be submitted to support@elevatedelderberry.com.

DATA RETENTION

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining required business and tax records, resolving disputes, preventing fraud, managing subscriptions, and complying with legal obligations.

Retention periods may differ depending on the type of information.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, website, payment system, or electronic storage method can be guaranteed to be completely secure. Customers should use reasonable precautions when providing information online.

CHILDREN'S PRIVACY

Our website and online store are intended for general audiences and are not designed to collect personal information from children under 13.

We do not knowingly request personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact support@elevatedelderberry.com so we can review the situation.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by other companies. Elevated Elderberry is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically as our business, website, services, technology, or legal obligations change.

The effective date at the top of this page will reflect the latest revision.

CONTACT US

Questions about this Privacy Policy or your personal information may be directed to:

Elevated Elderberry LLC
PO Box 825
Castle Rock, Colorado 80104
support@elevatedelderberry.com