Shipping Policy
At Elevated Elderberry, we take great care in preparing and packaging every order. Because many of our products are handcrafted, perishable food products, please carefully review the policies below.
Order Processing
Orders are processed and shipped Monday through Friday, excluding U.S. federal holidays.
Please allow approximately 1–3 business days (24–72 business hours) for order processing unless otherwise stated on our website, during a sale, preorder, product launch, or other high-volume period.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Typical transit time after shipment is approximately 5–7 business days, although carrier delays, weather, holidays, and other circumstances outside of Elevated Elderberry’s control may affect delivery times.
Shipping Carriers
Orders may be shipped through USPS, UPS, or another carrier selected by Elevated Elderberry.
Once a package has been transferred to the shipping carrier, delivery and tracking are subject to that carrier’s procedures.
Damages, lost or missing packages
Damaged During Shipping
If your package arrives visibly damaged:
Do not discard the packaging, shipping box, damaged product, or contents.
Photograph the shipping box, shipping label, packaging materials, damaged product, and any visible damage.
Contact us at support@elevatedelderberry.com within 24 hours of delivery so we can document the issue and provide next steps.
Please retain all packaging and damaged merchandise until the carrier claim has been resolved.
Depending on the carrier and circumstances, the recipient may be required to submit documentation, present the damaged package to the carrier, or participate in the carrier’s claims process.
Failure to retain the damaged product and original packaging may prevent a carrier claim from being approved.
Lost Packages
If tracking does not show delivery and your package appears to be lost, please first contact the shipping carrier using your tracking number.
Carrier waiting periods may apply before a missing-mail search or insurance claim can be submitted.
Please contact us if the carrier is unable to locate the package. We may request documentation regarding the carrier’s investigation or claim before determining whether a replacement is appropriate.
Tracking Shows Delivered, But Package Is Missing
If tracking shows that your package was delivered but you cannot locate it, please contact your local carrier office as soon as possible.
Carriers may have access to delivery scans, GPS information, or other information that can assist in determining where a package was delivered.
Please also check around your property and with household members, neighbors, front desks, mailrooms, or other locations where the carrier may have left the package.
Elevated Elderberry is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address provided with the order. However, please contact us if you have completed the carrier’s investigation and still need assistance.
Returns, Refunds & Exchanges
We want our customers to have a wonderful experience with Elevated Elderberry. However, because we sell food and perishable products, returns and refunds are subject to important food-safety limitations.
Unopened & Unwanted Products
If you change your mind about a product, please contact us at support@elevatedelderberry.com within 7 days of delivery.
To be eligible for consideration for a return:
The product must be unopened, unused, and in its original condition.
Any safety seal, if applicable, must remain intact.
The product must be returned in appropriate protective packaging.
The customer is responsible for return shipping costs for unwanted products.
Refunds for eligible returns will be processed only after the product has been received and inspected.
Original shipping charges are non-refundable unless the return resulted from an error by Elevated Elderberry.
Opened food products cannot be returned or exchanged.
Incorrect Items
If we accidentally send you the wrong product, please contact support@elevatedelderberry.com within 7 days of delivery and include your order information and photographs of the item received.
We will provide instructions for correcting the order.
Please do not open or consume an incorrect product if you are requesting an exchange.
Products Damaged in Transit
If a product arrives broken, leaking, or otherwise damaged during shipment, please notify us in writing within 24 hours of delivery and provide clear photographs of:
The product
The damage
The shipping box
The shipping label
The interior packaging
Please retain the product and all packaging while your claim is being reviewed.
Eligible shipping-damage claims may receive a one-time replacement at Elevated Elderberry’s discretion and in accordance with applicable carrier requirements.
Perishable Products, Storage & Handling
Many Elevated Elderberry products are handcrafted food products made without artificial preservatives. Proper storage and handling are therefore essential to maintaining product quality and safety.
Products labeled as requiring refrigeration must be refrigerated according to the instructions on the product label.
Once a product leaves our possession, Elevated Elderberry cannot control or verify conditions including:
Refrigeration and temperature
Length of time left unrefrigerated
Exposure to heat or freezing temperatures
Cross-contamination
Whether someone has consumed directly from the container
Whether utensils introduced into the product were clean
Whether the lid was properly secured
Other handling or storage conditions
For these reasons, we cannot guarantee the condition or shelf life of a perishable product that has not been stored and handled according to its labeled instructions.
Do not consume any food product that shows visible mold, unusual fermentation, unexpected pressure or swelling, an abnormal odor, or other signs of spoilage.
Product Quality or Safety Concerns
If you believe an Elevated Elderberry product has spoiled prematurely or you have another product-quality or food-safety concern, please stop consuming the product and contact us as soon as the issue is discovered.
Please do not discard the product until we have had an opportunity to request information from you.
To investigate a product-quality concern, we may request:
Photographs of the product and container
A photograph of the lid and seal, if applicable
The batch/lot number
The production or expiration/best-by date
A photograph of the yellow batch/date stamp or white sticker located on the container
Purchase date and location
Date the product was opened
Approximate date the issue was first noticed
Information about how the product was stored and handled
This information allows us to identify the production batch, review our internal records, and determine whether other products from the same batch have generated similar reports.
Submitting a product-quality report does not automatically qualify a purchase for a refund or replacement.
Quality and safety concerns reported outside the applicable refund/replacement period will still be documented and reviewed for quality-control purposes, but may not qualify for reimbursement.
Refund & Replacement TimeLimit
Elevated Elderberry takes the quality and safety of our products seriously. Because our elderberry syrups are handcrafted, perishable food products made without artificial preservatives, their shelf life after opening depends heavily upon proper refrigeration and handling.
Under normal conditions and when continuously refrigerated and handled properly, our elderberry syrup is intended to maintain optimal freshness for approximately 3 months after opening. Products may remain fresh beyond this period when consistently stored in the coldest areas of the refrigerator and protected from cross-contamination; however, individual storage and handling conditions vary, and extended shelf life is not guaranteed.
If you believe your product has spoiled prematurely or you notice mold, unexpected fermentation, unusual pressure or swelling, an abnormal odor, or another potential quality or safety concern, stop consuming the product immediately and contact us as soon as the issue is discovered.
Requests for a refund or replacement related to suspected premature spoilage or another product-quality concern must be submitted within 90 days of the original purchase date.
To investigate the concern, Elevated Elderberry may require photographs of the product and container, batch/lot information, purchase information, the approximate date the product was opened and the issue was discovered, and information regarding refrigeration and handling.
Reporting a concern within 90 days does not automatically guarantee a refund or replacement. Each report will be reviewed individually based on the available information, product batch records, storage and handling information, and other relevant circumstances.
Quality or safety concerns reported after 90 days are still encouraged and may be documented and investigated for quality-control purposes; however, purchases outside of the 90-day period are generally not eligible for a refund or replacement except where otherwise required by law.
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.
Proof of purchase may be required.
Refund Method
Approved refunds will generally be issued to the original method of payment.
Processing times after a refund is issued vary by financial institution.
Shipping charges are non-refundable unless the refund results from an error made by Elevated Elderberry.
Policy Abuse & Repeated Claims
Elevated Elderberry reserves the right to deny refund or replacement requests when there is evidence of fraud, abuse of the policy, repeated unsupported claims, failure to provide reasonably requested documentation, or circumstances indicating that the product was not stored or handled according to its instructions.
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.
Contact Us
Questions, shipping issues, and product-quality concerns should be submitted in writing to:
support@elevatedelderberry.com
Please include your name, order number or proof of purchase when available, purchase date, and photographs relevant to your request.
Effective Date: January 2026
Elevated Elderberry reserves the right to update this policy prospectively as our products, shipping methods, and business operations change. The policy applicable to a purchase will be the policy in effect at the time of that purchase, except where changes are required by law.